This n8n workflow streamlines incident reporting and management by integrating a user-friendly incident form, AI-powered categorization, and automated communications. When a user submits an incident via the form, the system fetches predefined incident types from a database and uses AI to intelligently assign the appropriate category, response time, resolution time, and default assignee. The incident data is then automatically inserted into a NocoDB table for tracking.
The workflow also includes proactive monitoring of unresolved or delayed tasks. It schedules daily checks to identify outstanding or overdue incidents, notifies responsible team members via email or Slack, and updates clients on the status of their incidents. If a task is not addressed within the expected time frames, the system escalates the issue by sending additional reminders and alerts.
This automation is ideal for support teams seeking to improve incident handling efficiency, ensure timely responses, and maintain clear communication with clients, all while leveraging AI for smarter task prioritization.
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