This n8n workflow provides a comprehensive automation setup for managing incidents in PagerDuty through MCP server integration. Designed for IT teams and incident responders, it simplifies incident creation, retrieval, updating, and note management seamlessly within a unified workflow. The workflow begins with an MCP trigger node that listens for webhook calls from your systems or AI agents. Once triggered, it can perform various PagerDuty operations such as creating a new incident, fetching details of an incident, updating incident status, or creating incident notes, all through dedicated nodes configured with dynamic parameters.
Key nodes include the PagerDuty tool nodes that handle incident-related actions like creating, retrieving, and updating incidents, incident notes, log entries, and user data. The workflow is set up for easy customization, enabling users to modify default parameters and integrate with AI agents for automatic parameter population via `$fromAI()` expressions. It also features multiple sticky notes for organization and clarity, providing a visual guide within the workflow.
This automation is invaluable for teams looking to streamline incident response, reduce manual effort, and ensure real-time updates and records within PagerDuty without manual intervention. It is ideal for automating incident workflows in IT operations, DevOps, or customer support environments where rapid incident response is critical.
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