Automated Support Ticket & Customer Notification System

This n8n workflow automates the process of managing customer support inquiries received via email. Its primary goal is to streamline support ticket creation, provide instant confirmation to customers, and notify the support team in real-time. The workflow begins with a Gmail trigger that monitors your support inbox for new emails, polling every minute. When a new email arrives, it automatically creates a support ticket as a new card on Trello, including details from the email such as the sender, subject, and body. Simultaneously, it sends an automated acknowledgment email to the customer, confirming receipt of their request. Additionally, a Slack notification is sent to your support channel, alerting team members about the new ticket. This setup is highly beneficial for small to medium-sized businesses, e-commerce stores, and startups seeking an organized, efficient way to handle support requests without complex or expensive support systems. It ensures timely responses, improves customer trust, and streamlines team communication—increasing overall support efficiency.