AI Customer Service Automation with GPT and Smart Routing

This n8n workflow automates customer service interactions by integrating AI models, chat history, and routing logic. Triggered via Telegram, it processes customer messages—be it voice or text—by transcribing and analyzing them for intent, sentiment, and privacy concerns using OpenAI’s language models and LangChain nodes. Based on these analyses, it intelligently routes conversations, escalates issues to human agents when necessary, and delivers context-aware responses. The workflow also maintains chat memory, logs interactions, and supports knowledge base integration, enabling a seamless, intelligent, and efficient customer support experience. Practical uses include automated support bots, complaint handling, and real-time customer engagement enhancement.