Automated Issue Triage and Assignment Using AI and Jira

This comprehensive n8n workflow automates the management of JIRA issues by identifying stale, unassigned tickets and intelligently assigning them to the most suitable team members. The process begins with scheduled triggers that regularly update a vector database with recently resolved issues from Jira, facilitating efficient similarity searches. When a stale, unassigned issue is detected, the workflow employs AI models to find similar resolved issues and suggests the best-fit team members based on past resolution data and current workload capacity. It then automatically assigns the issue in Jira, leaves relevant comments, and ensures no critical tickets are overlooked. This workflow significantly reduces manual effort in issue management, enhances team productivity, and ensures timely resolution of backlog issues.