This n8n workflow automates the process of synchronizing Zendesk tickets with Jira issues, ensuring seamless communication between customer support and development teams. When a new Zendesk ticket is created, the workflow checks if a corresponding Jira issue already exists. If so, it adds a comment to the Jira issue; if not, it creates a new Jira issue and links it back to Zendesk.
The process begins with a webhook trigger that fires on new Zendesk tickets. It retrieves the ticket details and inspects custom fields to determine if a Jira issue key is already assigned. Based on this check, an ‘IF’ node directs the flow: if a Jira key exists, the workflow updates the Jira issue by adding a comment; if not, it creates a new Jira issue using the ticket’s subject and links to the Zendesk ticket in the description. Once the Jira issue is created or identified, its key is stored back into Zendesk via a custom field.
This workflow is especially useful for support teams that want to connect their Zendesk support tickets with Jira development issues, fostering better tracking and resolution management across teams.
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