This n8n workflow is an advanced chatbot designed to enhance customer support and inquiry management for WordPress-based or digital business platforms. It begins with a webhook trigger that captures incoming chat messages and classifies them into three main categories: Customer Service, Questions, or Bookings, using an AI-powered classification agent. Based on this classification, the message is routed to specific AI agents that leverage the Google Gemini model for natural language understanding and response generation.
The Customer Service agent checks a Notion CRM for user details and provides personalized support by referencing stored customer data and product information. The Question agent fetches relevant knowledge about services and products from the Notion database to answer general inquiries. For booking requests, the workflow includes a dedicated agent that facilitates appointment scheduling by sharing links and gathering necessary details.
Additional nodes handle context memory to maintain conversational flow and ensure responses are coherent over multiple interactions. This setup allows businesses to automate and scale their customer interactions, delivering quick, personalized, and accurate support without manual intervention.
Practical in scenarios such as onboarding, support ticket handling, FAQ answering, or booking appointments, this workflow significantly improves customer experience while reducing workload for support teams.
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