This n8n workflow automates the prioritization of Zendesk support tickets using AI analysis to enhance customer service efficiency. When a new ticket is created in Zendesk, a webhook triggers the workflow, which extracts key ticket data such as content, customer info, and urgency indicators. The workflow then sends this data to OpenAI’s GPT-4 model to analyze and score the ticket’s urgency based on sentiment, keywords, and context.
The AI generates a priority score on a scale of 1 to 5, which the workflow uses to update the ticket in Zendesk with appropriate tags and priority levels. For tickets scored 4 or 5, the system automatically sends a Slack alert to notify support team members of high-priority issues, ensuring timely responses. The process concludes with a webhook response confirming the ticket has been processed.
This workflow is ideal for customer support teams, SaaS providers, or any business using Zendesk that wants to leverage AI to automatically assess and escalate urgent tickets, streamline support workflows, and improve customer satisfaction.
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