This advanced n8n workflow streamlines customer support and order management by intelligently classifying user queries, creating support tickets, and tracking order statuses. When a customer submits a message through the webhook, the workflow utilizes AI agents with OpenAI models to interpret the intent of the query—whether it’s order tracking, support issues, product recommendations, or general inquiries. Based on the classification, it routes the request to specific nodes: generating unique ticket IDs, logging tickets in a database, retrieving order information from a database like Supabase, or offering product suggestions.
The workflow automates multiple activities such as creating support tickets, checking ticket status, providing order details, and recommending products by integrating with external services including OpenAI for natural language understanding, Supabase for database operations, and Gmail for email notifications. It maintains context memory to ensure ongoing conversation relevance, offering a seamless support experience.
Practical scenarios include eCommerce customer service, help desks, or any business needing automated, intelligent customer support handling that reduces manual effort and accelerates response times.
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