AI-Powered Inquiry & Booking Automation Workflow

This workflow automates customer inquiry processing via email by intelligently analyzing messages to determine if the customer is requesting information or making a booking. It uses Gmail trigger to detect new emails from a specific sender, then employs an AI agent powered by Google Gemini Chat Model to classify the intent and extract relevant details. Based on the AI’s classification, the workflow routes responses: it can send an availability confirmation directly to the customer or forward booking requests to an internal team for follow-up. This automation streamlines communication, improves response times, and enhances customer experience, making it ideal for service-based industries such as hospitality, real estate, or healthcare.