Automated Google Reviews Monitoring with AI Responses

This n8n workflow automates the monitoring of your Google Business Profile for new reviews, analyzes them using AI, and automates responses based on review sentiment. Starting with a trigger that polls Google reviews every minute, the workflow captures review details such as rating, reviewer name, comment, and timestamp. It then generates a personalized AI response tailored to the review’s tone, either professional and friendly or acknowledging concerns. If the review is negative (rating 3 or below), an alert is sent to your team via Slack to address the issue promptly, while positive reviews are logged and acknowledged automatically. Additionally, all reviews and generated responses are logged into Google Sheets for record-keeping and analysis. This workflow is ideal for businesses seeking to manage online reputation efficiently, improve customer engagement, and respond swiftly to customer feedback.