Automated Reservation & Communication System for Restaurant

This comprehensive n8n workflow automates restaurant reservations and customer communications through WhatsApp. It begins with a WhatsApp webhook trigger to receive messages from customers. Depending on the message type—such as reservation requests, menu inquiries, or location details—the workflow routes and responds appropriately. The core functionality includes collecting reservation details (name, phone, date, time, party size), logging reservations in Google Sheets, and managing reservation statuses. It uses AI via OpenAI’s GPT-4 for natural language processing, guiding users through the reservation process and handling inquiries. The workflow also features scheduled checks that send confirmation or rejection messages based on reservation status, updating Google Sheets accordingly. With integrations for WhatsApp, Google Sheets, and OpenAI, this system ensures seamless customer interaction, reservation logging, and management, making it highly effective for businesses seeking to automate hospitality communications.