Automated WhatsApp Support Bot for Instant Customer Assistance

This n8n workflow creates an automated WhatsApp support chatbot that responds to common customer inquiries with predefined messages, helping businesses improve their customer service efficiency. The workflow is triggered by incoming WhatsApp messages through a webhook, and it filters only text messages to ensure accurate processing. It extracts message content, sender information, and then uses keyword detection to identify the user’s intent, such as inquiries about business hours, pricing, location, contact details, or greetings. Based on these detected keywords, the workflow generates appropriate, professional responses, including real-time business hours based on current time, detailed pricing plans, office location info, and support contact details. If the message doesn’t match any known keywords, a friendly fallback message is sent, guiding the user to available commands. The bot then sends the response back via WhatsApp, completing the instant support cycle. This setup is ideal for small to medium businesses seeking 24/7 automation of FAQ responses, reducing support workload, and providing quick, consistent customer interactions.