AI Customer Support Automation Workflow

This advanced n8n workflow automates customer support processes by integrating email and chat channels with AI analysis. It automatically extracts key information from incoming messages, retrieves relevant historical data, product manuals, and ERP information, then generates professional responses in German. The workflow includes a human-in-the-loop approval step to ensure quality before replies are sent to customers. It leverages multiple integrations such as Gmail, Google Sheets, Google Drive, and OpenAI’s GPT-4, making it highly suitable for tech support, customer service, and product management scenarios. This automation improves response accuracy, consistency, and operational efficiency, perfect for businesses aiming to scale their support operations while maintaining high quality.