Automated WhatsApp Support Using Google Docs & AI

This workflow automates customer support on WhatsApp by leveraging AI and Google Docs. When a message is received, it checks if it’s within the last 24 hours, then uses AI models like Google Gemini to generate instant, context-aware responses based on a stored Google Document. The workflow can automatically re-engage users with pre-approved templates if their questions aren’t recent, log conversations in Google Sheets, and utilize memory buffers for personalized replies. It’s ideal for businesses seeking to provide AI-driven, real-time customer support via WhatsApp without extensive manual intervention.