This n8n workflow automates the process of categorizing user feedback or issues received via a webhook, leveraging OpenAI’s GPT-4 model for intelligent analysis. When triggered, it analyzes the message to determine whether the feedback is a success story, urgent issue, or a general ticket, then sends appropriate notifications to different Discord channels. The setup streamlines incident management and improves response efficiency in a support environment.
The process begins with a manual trigger or webhook that captures user feedback. This data is sent to the OpenAI GPT-4 model, which analyzes the content based on predefined criteria and returns a JSON object indicating the category, the original feedback, and a helpful instruction for the relevant department.
Next, a Switch node evaluates the category and directs the flow to dedicated Discord webhook notifications for the success team, IT department, or helpdesk. If no specific category matches, it defaults to doing nothing, ensuring no unnecessary notifications.
This automation is particularly useful for support teams and customer service desks wanting to quickly process and route user feedback, prioritizing urgent issues and celebrating success stories efficiently, without manual intervention.
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