Automated Email Response with AI and Human Oversight

This n8n workflow automates the processing of incoming emails using IMAP triggers, summarizing their content with AI, and generating professional responses. It includes a human-in-the-loop step for validation before sending replies, ensuring accuracy and quality control.

The workflow begins with an IMAP email trigger that detects new messages. The email content is converted into Markdown format for better AI comprehension. An AI-powered summarization node condenses the email into a concise overview of 100 words.

Next, an AI language model generates a professional response to the email. This reply is reviewed via a ‘Human in the loop’ validation step, where an email is sent to a designated address for approval. If approved, the system sends the response back to the original sender.

Optional integration with ChatGPT models allows for advanced context understanding and richer responses. The use of sticky notes provides visual reminders of different workflow stages.

This workflow is ideal for customer support, sales inquiries, or any scenario demanding timely, accurate email replies with oversight, saving time and maintaining professionalism.