Automated User Feedback Categorization and Routing

This workflow is designed to automate the process of analyzing and categorizing user feedback received via a webhook, and then route it to the appropriate department on Discord. It begins with a manual trigger or webhook receiving feedback, then utilizes OpenAI’s GPT-4 model to analyze the message and classify it into categories: success-story, urgent-issue, or ticket. Based on this classification, the workflow sends a tailored message to the relevant department on Discord via webhook, helping teams manage and respond efficiently. This setup is ideal for organizations seeking to streamline support and feedback handling, ensuring timely and appropriate responses.