Automated Feedback Categorization and Routing via Discord

This n8n workflow automates the process of analyzing user feedback via a webhook, categorizing it with AI assistance, and routing the feedback to appropriate Discord channels. It streamlines customer support operations by efficiently sorting feedback into success stories, urgent issues, and general tickets. The workflow begins with a manual trigger or webhook to capture user input, which is then analyzed by OpenAI’s GPT-4 model. Based on the AI’s response, a switch node directs the feedback to specific Discord channels for the success department, IT team, or helpdesk, or simply does nothing if no relevant category is identified. This setup is ideal for organizations seeking to automate feedback management, improve response times, and ensure feedback is directed to the appropriate teams automatically.