Automated Feedback Collection and Notification System

This n8n workflow automates the process of collecting customer feedback through a Google Form and then routing the data to various communication channels and storage systems. When a customer submits feedback via the form, the workflow triggers and updates a Google Sheet with the responses for record-keeping. Based on the provided contact details (email and phone number), it sends a personalized WhatsApp message and/or an email to the customer, requesting additional feedback. The workflow ensures effective follow-up and record management, making it ideal for customer satisfaction surveys, after-service feedback, or employee evaluations. This automation streamlines feedback collection, enhances customer engagement, and maintains organized records for analysis.