Automated AI-Powered IT Support Workflow for Knowledge Management and User Assistance

This comprehensive n8n workflow streamlines IT support by integrating AI chat, knowledge base management, and Azure Search capabilities. It allows users to interact with an AI-driven chat interface to get support or escalate issues like password resets. The system supports uploading internal documentation in various formats, processes and indexes these documents using OpenAI embeddings and Azure Cognitive Search’s vector search features, and enables semantic search retrieval. The workflow also includes mechanisms for managing user accounts via Microsoft Graph API and automates the creation of support tickets in Jira. It leverages multiple Azure and OpenAI services to provide a scalable, intelligent support solution, ideal for internal enterprise environments seeking to enhance their IT support capabilities through automation and AI.