Automated Taxi Booking Support Workflow

This n8n workflow automates the management and support process for taxi bookings, ensuring timely follow-ups and cancellations. It leverages AI to interact with customer requests and uses scheduled checks to handle booking expiration, cancellations, and support callbacks, making taxi service operations more efficient.

The workflow begins with a Schedule Trigger that initiates the process every 5 minutes, checking for new or pending bookings stored in a PostgreSQL database. The booking details are processed using AI technology integrated via the Langchain nodes, which interpret and handle customer interactions or support requests.

Based on the AI analysis, the workflow updates the booking status using a Switch node, directing the flow toward either hold expiration or open booking expiration. For holds exceeding 5 minutes, the system marks bookings as expired and can trigger support callbacks, such as sending notifications or canceling the booking via a Google Calendar event deletion.

The workflow also schedules regular checks to open bookings that are older than 10 minutes and handles their expiration accordingly. Sticky notes are used for internal notes or status updates during process handling, and the entire setup aims to improve customer support efficiency by automating common booking management tasks.

This automation is particularly useful for taxi companies wanting to streamline booking management, reduce manual effort, and ensure a timely response to booking changes or cancellations, ultimately improving customer experience and operational efficiency.