This workflow automates interactions via WhatsApp for a sales and FAQ management system, streamlining communication between users and business support teams. Triggers by incoming WhatsApp messages, the bot retrieves or updates FAQ data, manages user requests, and communicates with a manager for escalation or consultation. The process includes checking bot status, providing main menu options, retrieving FAQs from a database, handling user commands, and maintaining logs of interaction status. This workflow is ideal for automating customer support, sales inquiries, and consultation requests through WhatsApp, ensuring fast, organized, and consistent engagement.
WhatsApp Bot Workflow for FAQ Handling and Sales
| Node Count | >20 Nodes |
|---|---|
| Nodes Used | if, postgres, set, stickyNote, summarize, switch, whatsApp, whatsAppTrigger |
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