AI-Powered Support Chatbot for AcuityScheduling

This n8n workflow creates an intelligent support chatbot tailored for AcuityScheduling users. It begins with a chat trigger that activates when a user submits a message. The message is processed by an OpenAI GPT-4 model, which acts as the core conversational engine. To ensure accurate and relevant responses, the workflow incorporates a memory buffer for contextual awareness. When a user asks a support question, the workflow queries AcuityScheduling’s support portal via Algolia’s search API, retrieving relevant knowledge articles. These search results are then refined and formatted to provide concise, helpful answers, which are sent back through the chat interface. This setup enables a dynamic, real-time support experience without requiring duplication or extensive maintenance of support content, leveraging existing knowledge bases effectively. Practical scenarios include customer service bots on support websites, help desk automation, and self-service support portals for SaaS products.