Automated Call Data Extraction and Enrichment Workflow

This n8n workflow automates the process of retrieving, transcribing, and enriching call data from Gong.io and Salesforce for sales and customer insights. It starts with a trigger, then collects detailed call information via API requests to Gong.io, including transcripts and call metadata. The transcript is processed to label speakers internally or externally, and combined into a comprehensive conversation text. The workflow further enriches this data by extracting account information from Salesforce, associating it with opportunity data, and identifying external attendees’ email addresses. Lastly, it merges all gathered information into a structured data blob for analysis or reporting. This workflow is practical for sales teams aiming to analyze calls, understand customer interactions, and streamline data integration for market or client insights.