Automated Customer Support & Scheduling Workflow

This n8n workflow automates customer support, ticket creation, data retrieval, and scheduling processes for a seamless experience. Starting with incoming webhook requests, it queries customer data from a database and verifies if the customer exists. If found, it responds with customer information; if not, it searches Google Sheets for existing records and creates a new customer entry. The workflow can generate support tickets via Zendesk, providing detailed case information and transcripts for the product team. Additionally, it handles scheduling meetings by checking calendar availability with Google Calendar, then books meetings automatically, confirming success or reporting errors. This automation streamlines support, data management, and scheduling, making it ideal for customer service and team collaboration scenarios.