Automated Feedback Sentiment Alert System

This n8n workflow streamlines the process of collecting, analyzing, and responding to customer feedback submitted via a Typeform survey. When a respondent completes the survey, the workflow detects the sentiment of their feedback using AWS Comprehend. If the feedback is negative, an instant notification is sent to a Mattermost channel with the feedback details and sentiment score, enabling quick and proactive customer service response. The workflow involves a Typeform trigger to start the process, sentiment detection via AWS Comprehend, conditional logic to filter negative feedback, and a Mattermost node to send alerts. This automation is useful for teams aiming to monitor customer sentiment in real-time and address issues promptly.