Automated Support Ticket and Request Handling Workflow

This n8n workflow automates the support ticket and request handling process by integrating chat messages, classification, and ServiceNow incident creation. It begins with receiving a chat message, classifies the query into categories such as Incident, Request, or Everything Else using language models and AI tools. Depending on the classification, it either creates a ServiceNow incident, submits a general request, or employs AI-driven web search for other cases. The workflow enhances support efficiency by automating common support scenarios and simplifying request management.