This n8n workflow automates the process of reporting and managing issues from Marker.io within Intercom, streamlining support and development workflows. It starts with a webhook that receives bug reports and technical details from Marker.io. The workflow then formats this data into a comprehensive message and creates or updates a contact in Intercom based on the reporter’s email. It proceeds to initiate a new conversation with the reporter, including the issue’s description, and adds an internal note with detailed technical metadata such as browser info, operating system, and custom data. This enables support teams to quickly access rich contextual information about each issue directly within Intercom, facilitating faster resolution and better collaboration.

### Step-by-step process:

1. The “Webhook1” node listens for POST requests from Marker.io, capturing new issue reports.

2. The “Format Marker.io Data1” code node extracts relevant information from the webhook payload, including issue details, URLs, browser, and OS data, and formats it into message and note bodies.

3. The “Create/Update Contact1” HTTP request node creates or updates a contact in Intercom with reporter details.

4. The “Create Conversation1” node opens a new conversation in Intercom, including the issue description.

5. The “Add Internal Note1” node appends a detailed internal note with technical metadata to the conversation.

6. Additional notes provide troubleshooting tips.

### Use cases:

– Seamlessly integrate bug reports into your support workflow.

– Provide support teams with rich, automatically generated technical context.

– Accelerate bug triage and resolution by centralizing communications and data.

This workflow is ideal for development and support teams aiming to improve issue resolution efficiency by automating the transfer of issue data from Marker.io to Intercom.