This workflow streamlines the process of managing internal IT support requests submitted via email. It detects new emails sent to a specified support address, extracts structured information such as request details, category, and priority using AI-powered agents, and automatically creates tickets in Jira. Additionally, the workflow leverages AI to suggest optimal solutions or resolutions, which are then added as comments to the Jira issue. It also notifies the IT support team via Slack and can send acknowledgment emails to requesters. Designed for lean IT teams, this automation reduces manual triage, accelerates issue resolution, and enhances communication between employees and IT staff. This workflow is ideal for organizations seeking to improve efficiency in handling support requests with minimal manual effort.

Node Count	>20 Nodes
Nodes Used	@n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.chainLlm, @n8n/n8n-nodes-langchain.lmChatOpenAi, @n8n/n8n-nodes-langchain.outputParserStructured, filter, gmail, gmailTrigger, if, jira, sendGrid, set, slack, stickyNote