Automated Email Categorization and Response Workflow

This n8n workflow automates the management of incoming emails for a marketing agency by categorizing, replying, and notifying relevant team members. It begins with a Gmail trigger that detects new emails, which are then classified into categories like Sales, Client Communication, Reports, Billing, or Other using an AI text classifier. For certain types of emails, such as inquiries or leads, the workflow routes them to specialized agents. The Calendar Agent checks your Google Calendar for availability and drafts responses proposing suitable times for calls, while the Knowledge Agent searches a knowledge database to generate informative replies. Both agents create email drafts and send notifications via Telegram, keeping the team updated. The workflow also supports escalation logic to handle uncertain cases, automatically routing these emails for human review. Practical for agencies handling high volumes of client inquiries, this system streamlines email responses, schedules, and team notifications, improving efficiency and responsiveness.