This n8n workflow automates the process of synchronizing articles from a Zendesk Knowledge Base into Airtable. It allows support teams, content managers, and automation specialists to easily back up, migrate, or repurpose Zendesk content in a flexible and organized manner.

The workflow begins with a manual trigger for on-demand full synchronization or a schedule trigger for periodic incremental updates. It fetches articles from Zendesk using the API, either retrieving all articles or only those created or updated since the last run. The process includes extracting key fields such as article ID, URL, title, and body content.

To facilitate easier reuse and readability, the HTML body of each article is converted into Markdown format. The data is then stored into an Airtable base via an upsert operation, ensuring existing articles are updated rather than duplicated. The process supports large datasets through pagination and is easily customizable to match different Airtable schemas or destinations.

This workflow is practical for teams looking to maintain an up-to-date knowledge base backup, migrate articles to new platforms, or create Markdown versions for internal documentation, content analysis, or further automation.