This workflow integrates AI-powered customer support across Telegram and WhatsApp. It triggers when messages are received via Telegram or WhatsApp Webhook, normalizes the message data, and retrieves customer history from Google Sheets. The workflow then builds an AI context and generates a response using OpenAI. Based on platform routing logic, it sends automated replies to users via Telegram or WhatsApp, logs the conversation, updates customer records, and handles escalation if necessary by notifying the support team. This setup enables real-time, multi-channel customer support automation, enhancing responsiveness and personalization.