Automated Email Categorization and Prioritization Workflow

This n8n workflow automates the process of analyzing, categorizing, and prioritizing incoming emails within a business environment. It integrates with Microsoft Outlook, Monday.com, and Airtable to fetch contact data, analyze email content, and assign categories and importance levels based on AI-powered analysis. Key steps include triggering the workflow manually, retrieving emails while excluding flagged or categorized messages, sanitizing email content for AI processing, analyzing emails with GPT-4 to determine appropriate categorization, and updating the email’s category and importance in Outlook. Additional contact matching and rule-based filtering optimize response prioritization and organization. This workflow is practical for customer support, sales teams, and help desks seeking efficient email management and improved response workflows.