This n8n workflow automates the process of syncing comments from Zendesk tickets to Pipedrive as notes, and updates customer contact information across systems. Triggered daily at 9:00 AM, it retrieves recently updated Zendesk tickets, fetches their comments, and filters for new comments since the last execution. If the ticket’s channel is email, it searches for the associated Pipedrive contact by email, adds the contact ID to Zendesk tickets for reference, and then creates notes in Pipedrive with the Zendesk comments. It also updates the last execution timestamp to maintain synchronization. This workflow is ideal for customer service teams needing seamless coordination between support and sales CRM systems to ensure comprehensive communication records and up-to-date contact data.
Automated Ticket Comment Sync with Pipedrive Integration
| Node Count | >20 Nodes |
|---|---|
| Nodes Used | cron, functionItem, httpRequest, if, itemLists, merge, noOp, pipedrive, set, splitInBatches, zendesk |
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