This n8n workflow automates the process of analyzing feedback from a Typeform survey, determining the sentiment of the responses, and notifying a team on Mattermost based on the sentiment score.

The workflow begins when a participant submits feedback via a Typeform form. The feedback content is then sent to Google Cloud Natural Language API, which analyzes the sentiment of the response to determine if it is positive, neutral, or negative.

An ‘IF’ node evaluates the sentiment score: if the score indicates a negative or less favorable sentiment, the workflow proceeds to send a message on a Mattermost channel. The message includes the sentiment score and the actual feedback, alerting the team to potentially dissatisfied participants for quick follow-up.

If the sentiment is positive or neutral, the workflow terminates without sending a notification, keeping the team focused on addressing only the most critical feedback.

This workflow is useful for organizations seeking to automate the monitoring of customer or event feedback, allowing for immediate awareness of negative sentiments and enabling timely responses.