Automated Customer Support with AI and Cloud Integration

This workflow creates an intelligent support system that automates email management, classification, and response generation using advanced AI models, integrated with Gmail, Google Drive, Slack, and a knowledge base. It begins by monitoring a Gmail inbox for new emails, preprocesses incoming content, and classifies emails into categories such as urgent or general. For urgent emails, it sends Slack notifications for immediate attention. The system leverages GPT-4 for content analysis, response generation, and interaction, ensuring timely and relevant communication. Additionally, it integrates with Google Drive and Pinecone vectors for storing, embedding, and retrieving knowledge base data, enabling the system to provide context-aware responses. This workflow is ideal for customer support teams seeking to automate email triage, improve response accuracy, and maintain a centralized knowledge repository, all while delivering real-time notifications and detailed analytics.