Marker.io to Zendesk Ticket Automation Workflow

This n8n workflow automates the process of receiving issue reports from Marker.io, formatting the data, creating or updating user profiles in Zendesk, and generating support tickets with detailed technical context. When a new issue is reported via a webhook, the workflow extracts relevant information such as issue title, description, browser details, and custom data. It then updates or creates the reporter’s Zendesk user profile, creates a new support ticket with the issue details, and adds a private internal comment including screenshots, browser and OS information, and Marker.io links for support and development teams. This integrated approach ensures that customer support and technical teams have immediate access to comprehensive and organized bug reports, streamlining troubleshooting and resolution. Use cases include bug triage, support issue logging, and collaborative troubleshooting for product and support teams.