AI-Powered Email Response Automation with Human Review

This n8n workflow automates the process of managing incoming emails by classifying their content, drafting AI-generated replies, and incorporating human oversight for quality control. It integrates Gmail, OpenAI models, and the gotoHuman platform to streamline email responses. The workflow begins with a Gmail trigger that captures new emails, which are then passed to an AI classifier to determine their category and whether a reply is needed. If a reply is required, an AI email draft is generated. Human reviewers are prompted via gotoHuman to approve, edit, or reject these drafts. Approved responses are then sent automatically, ensuring efficient and accurate email management. This setup is ideal for businesses aiming to automate customer support or sales follow-ups while maintaining human oversight for sensitive interactions.