This workflow automates the process of notifying support teams in Microsoft Teams about new helpdesk tickets created in Easy Redmine. It integrates Easy Redmine, OpenAI’s language model, and Microsoft Teams to provide timely summaries and updates.
**Workflow Steps:**
1. **Webhook Trigger:** Listens for new ticket creation events from Easy Redmine via a webhook.
2. **Get Ticket Details:** Retrieves detailed information about the new ticket using Easy Redmine’s API.
3. **Format Ticket Data:** Selects relevant fields such as description and creates a direct URL link to the ticket.
4. **Summarize Description:** Uses an AI model (GPT-4) to generate a concise summary of the ticket description, acting as an IT expert.
5. **Send Notification to Teams:** Sends an HTML formatted message to the designated Microsoft Teams channel, including ticket subject, priority, AI-generated summary, and a link to the ticket.
**Use Case:**
This workflow is ideal for support teams that want real-time, summarized notifications of new helpdesk tickets directly in their collaboration platform, ensuring faster response times and better ticket management.
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