Automated Customer Support for WooCommerce via WhatsApp & Email

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This workflow automates customer support for WooCommerce using WhatsApp and Gmail as communication channels. It listens for user queries on Telegram and support emails, normalizes the input data, and utilizes AI language models to interpret requests. The workflow integrates with WooCommerce to retrieve order details when requested, providing instant, accurate responses. Based on the platform, it routes responses either through Telegram or email, and manages conversation context with memory buffers. This setup streamlines customer support, enhances response speed, and improves customer experience by enabling real-time, automated assistance for order inquiries and support requests.

Node Count

>20 Nodes

Nodes Used

@n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmChatGoogleGemini, @n8n/n8n-nodes-langchain.lmChatOpenAi, @n8n/n8n-nodes-langchain.memoryBufferWindow, gmail, gmailTrigger, merge, set, stickyNote, switch, telegram, telegramTrigger, wooCommerceTool

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