Automated Message Forwarding from Evolution API to Chatwoot

This workflow automates the process of forwarding messages received via the Evolution API to Chatwoot, including handling media attachments, contact creation, and conversation management. It ensures only valid message types are processed, avoids duplicate message sending, and supports media file type validation. The workflow begins with extracting message data and media from the Evolution API, then checks since whether the message has already been sent to prevent duplicates. It verifies contact existence in Chatwoot, creating new contacts if necessary, and manages conversation threads to ensure messages are sent into the correct ongoing chat. This automation is ideal for integrating WhatsApp or similar messaging platforms with customer support tools, providing seamless communication flow and media handling.