Automated Support Email Management with AI Routing

This n8n workflow streamlines support email handling by automatically classifying incoming emails using OpenAI, routing them to appropriate teams, and creating Jira tickets for tracking. It begins with reading support emails via IMAP, then uses AI to categorize each message into billing, bug, or feature requests. Based on the classification, the workflow forwards the email content to the relevant team email addresses. Simultaneously, it creates a Jira task for each support request to ensure efficient tracking and resolution. An automatic reply is sent to acknowledge receipt of the inquiry. This workflow enhances customer support efficiency, reduces manual sorting, and integrates seamlessly with existing project management tools.