Automated Guest Communication for Hotels

This comprehensive n8n workflow automates key guest communication tasks for the hospitality industry, enhancing guest experience and operational efficiency. It starts with a schedule trigger firing every 6 hours to check reservation data in Google Sheets. The workflow sends personalized pre-arrival welcome emails 1-2 days before check-in, ensuring guests receive reservation details, hotel amenities, and contact info seamlessly. Post-stay, it automatically requests reviews via email, including options for Google and TripAdvisor, boosting online reputation. Additionally, the system generates daily reports at 6 AM for hotel staff, covering arrivals, departures, housekeeping priorities, and operational insights. The workflow intelligently tracks sent emails to avoid duplicates and integrates Gmail and Google Sheets for automated data updates. Ideal for hotel managers seeking to streamline guest communications, improve reviews, and maintain up-to-date operational reports.