AI-Driven Customer Support Automation Workflow

This advanced n8n workflow automates customer support by intelligently routing and managing incoming emails and documents. When a new email arrives via Gmail, the system classifies the message content with OpenAI’s language models to determine the appropriate support category: Technical, Billing, Urgent Escalation, or General Support. Based on the classification, the workflow triggers corresponding support agents and updates relevant metadata. It also logs case details to Google Sheets and can escalate urgent issues via Slack. Additionally, it leverages vector stores like Pinecone and OpenAI’s embeddings to enhance knowledge base searches and document management. This workflow is ideal for organizations seeking to streamline customer support, improve response times, and ensure efficient issue resolution across multiple channels.