Automated Forum Monitoring for Customer Insights

This n8n workflow automates the process of monitoring and extracting customer support queries and insights from online forums, specifically focusing on discussions about OpenAI. The workflow begins with a manual trigger, allowing the user to input a specific forum URL. It then employs an AI agent, powered by ChatGPT, combined with web scraping tools, to visit the forum page, extract relevant questions, answers, author details, and pain points, and structure this data into a comprehensive JSON format. Finally, the workflow automatically sends a detailed and organized email report to the product team with the latest customer insights. This automation is particularly useful for product teams looking to stay informed about customer pain points and discussions without manual effort, enabling quicker responses and data-driven improvements.