Automated Customer Interaction & Appointment Management Workflow

This n8n workflow is designed for a Nail Salon in the US to automate customer interactions and manage appointments via WhatsApp. The workflow begins with a WhatsApp trigger that captures customer messages, which can include text, images, or audio. It then classifies the message type and processes the input accordingly, utilizing AI models like OpenAI and Google Gemini for intent recognition, inquiry handling, and response generation.

For image and audio inputs, the workflow downloads and analyzes or transcribes the media to extract relevant information. It integrates with Google Calendar to check availability, create, update, or cancel appointments, and cross-references data with Airtable for bookings and scheduling. The system includes rate limiting to prevent overload and manages concurrency with Redis locks.

Communication with customers is maintained through WhatsApp, sending confirmations, reminders, updates, or cancellation notices based on the interaction’s outcome. Error handling nodes notify administrators via email and inform clients of issues. This automation provides a seamless and efficient way to handle customer inquiries, schedule appointments, send reminders, and manage cancellations, making it highly suitable for service-based businesses seeking to enhance customer experience and streamline operations.