Automated WordPress Contact Form Response & Classification

This n8n workflow streamlines managing inquiries from a WordPress site by automating data collection, categorization, and response drafting. When a contact form (using Contact Form 7) receives a submission, it triggers a webhook that captures the form data. The workflow then classifies the message into categories such as product information, order inquiry, or others using language models like Google Gemini. Based on the classification, it drafts a professional email reply tailored to the query type. These drafts are stored in Google Sheets for record-keeping, and final email drafts are created within Gmail, ready for review and sending. This automation enhances customer service efficiency, ensures consistent communication, and reduces manual workload, making it ideal for busy businesses handling numerous inquiries daily.