Automated Jira Ticket Linking from Zendesk Tickets

This n8n workflow automates the process of linking Zendesk tickets with Jira issues, ensuring seamless tracking and updates between customer support and development teams. When a new ticket is created in Zendesk, the workflow retrieves ticket details, checks if a Jira issue has already been created, and updates the Zendesk ticket with the Jira issue key if applicable. If no Jira issue exists, the workflow automatically creates one in GitHub, using the Zendesk ticket subject as the issue title. It then adds comments to existing Jira issues based on the Zendesk ticket comments. This integration streamlines communication between support and development, reduces manual effort, and improves issue tracking and resolution efficiency.