Automated GDPR Data Deletion via Slack Commands

This workflow enables users to request GDPR-compliant data deletion through a Slack slash command. When a user types a command like `/gdpr delete user@example.com`, the workflow authenticates the request, validates the email, and triggers data deletion workflows across multiple services, ensuring user data is securely and comprehensively removed. The process includes validation, logging, and notification steps, providing transparency and auditability.

The workflow starts with receiving a Slack slash command via a webhook. It then extracts the operation (expected ‘delete’) and email address from the command text. If the operation is ‘delete’ and the email is provided, it checks for a valid token to authorize the request. Once validated, the workflow triggers separate deletion workflows for Paddle, Customer.io, and Zendesk to erase user data from these platforms. It also hashes the email for secure auditing, logs the result in Airtable, and responds to Slack with a confirmation message. If the command is invalid or missing information, appropriate error responses are sent.

This automation is ideal for organizations seeking a seamless, compliant way to handle user data deletion requests initiated via chat commands, ensuring quick response times and thorough data management across all relevant services.